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Law regulations of the online shop www.rexel.com.pl

1.    All prices given on the web-site are prices for Polish market, without export packaging, delivery or customs clearance. Prices may be different in some countries since our distributors offer aftersales service, delivery and installation.
2.    Placing of orders is available 24 hours a day every day of the year in the Online Shop, or one can order via E-mail info@rexel.com.pl.
3.    In business days from 9.00 until 17.00 one can order via telephone or in person at our office.
4.    The conditions of the contract:
•    Customer’s registration at Online Shop www.rexel.com.pl
•    When registering, Customers are required to provide information about themselves that is accurate and true; otherwise, the order might not be processed.
5.    Once the order has been placed, Customer will receive an e-mail confirmation of the order.
6.    The Shop shall confirm the acceptance of an order and the ordering party’s data on the phone and by E-mail within one business day from the date of the order acceptance.
7.    In the case of lack of possibility to verify the placed order, www.rexel.com.pl shall have a right to refuse to process the order.
8.    Each item has a certain amount at the stock, in situations where the duration of the order does not match the availability of goods, www.rexel.com.pl reserves the right to inform the Customer on the fact, and provide a right to decide on further actions (partial delivery, extension of waiting time, cancellation of the order in whole).
9.    Payment for the ordered goods can be made in the following ways: in cash, by bank transfer, by card.
10.    Ordered goods shall be delivered by DPD Courier Company (goods may be delivered by Poczta Polska or another courier company at request).
11.    The exact price of delivery depends on the weight of the package and the form of delivery.
12.    Each completed order is accompanied by a VAT invoice delivered with goods, sent by E-mail or by letter within 7 days after shipment receiving. The prices are valid for each product at the order moment. Shop reserves the right to change prices of products on offer, introducing new products to offer an online store, carry and cancel promotions at the store's website, or make changes.
13.    The reason for complaint and return of the goods may be a defect or other faults in equipment.  The difference caused in client computer’s output with different parameters (colour, proportions) may not be the reason for complaint and return of the goods.
14.     At the acceptance of the goods the Customer shall be responsible for checking thoroughly whether packaging remains intact and its condition does not raise any reservations. With the confirmation of receipt, the buyer receives ownership of the goods and bears all risks associated with owning and operating the equipment.
15.    Buyer may refuse to accept the ordered goods only in the case damage to the shipment is discovered at the moment of delivery, the Customer is obliged to draw up a protocol in the presence of damage to a courier or the post office.
16.    In accordance with current Transport Law, the Customer that noticed package damage after delivery and the courier leaving may inform the delivery company about it.
17.    The delivery company is obliged to send a courier to the place of delivery within 7 days after the delivery itself. All claims for mechanical damage will not be reviewed without proper statement of complaint, describing the reason for complaint and circumstances that resulted in the product's faultiness and original packing.
18.    In accordance with Article. 7 of the Act of March 2, 2002, "the protection of certain consumer rights and liability for damage caused by unsafe products" (OJ 2000.22.271), you can opt out of the products purchased in store, without giving any reason - within 10 days from the date of receipt of delivery - provided that you have not removed the security of the Goods. Before returning the Buyer must inform www.rexel.com.pl about it. Otherwise www.rexel.com.pl will be forced to deduct up to 30% of the cost of the goods for the purchase of packaging and associated costs. Goods Returned in this mode will be received by the Seller only if it is sent back in original packaging, with complete contents (product, label, certificate, invoice or your receipt, etc.), and will not be wearing any trace of use, alterations, etc. The buyer is responsible for delivery of the goods, including a copy of the denial to the Seller's office within 14 days from the date of the letter of refusal. Costs of delivery and risks for damage caused in transportation or failure of returned goods bears the Customer. Money for returned goods will be transferred to a Buyer's specified bank account within 14 days.
19.    Placing an order you agree to the storage and treatment of personal data by Rexel contained in the contract in accordance with the provisions of the Polish Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883).
20.    Information about products presented in Shop www.polimex.net does not constitute the trade offer in the meaning of art. 543 of Polish Civil Code. but as an invitation to conclude an agreement (Art. 71 of the Polish Civil Code).
21.    In matters not mentioned above shall enter into force the Civil Code of Poland on the relevant provisions.
22.    Placing an order at www.rexel.com.pl constitutes Buyer’s acceptance of the provisions of this Regulation.